/* =========================================================
   Flowsier AI pages: Voice AI (.vx) + Conversational AI (.cx)
   Builds on styles.css + service.css
   ========================================================= */
.faq-grid--single { grid-template-columns: minmax(0, 820px); }
.ai-hero { display: grid; grid-template-columns: 1fr 1.05fr; gap: clamp(32px, 5vw, 64px); align-items: center; }
.ai-hero .hero__title { font-size: clamp(2.4rem, 4.6vw, 4.3rem); }
@media (max-width: 960px) { .ai-hero { grid-template-columns: 1fr; } }

/* ---------- VOICE: live call console ---------- */
.callpanel { background: var(--ink); color: var(--on-ink); border: 2px solid var(--ink); border-radius: 6px; box-shadow: 10px 10px 0 var(--signal); overflow: hidden; opacity: 0; transform: translateY(24px); animation: consoleIn 1s var(--ease) .35s forwards; }
.callpanel__bar { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 12px; padding: 12px 16px; border-bottom: 1px solid var(--line-ink); font-size: var(--t-xs); text-transform: uppercase; letter-spacing: .08em; color: var(--on-ink-muted); }
.rec { display: inline-flex; align-items: center; gap: 6px; color: var(--signal); font-weight: 700; }
.rec i { width: 8px; height: 8px; border-radius: 50%; background: var(--signal); animation: blink 1s steps(1) infinite; }
.callpanel__dir { padding: 3px 8px; border: 1px solid var(--line-ink); border-radius: 3px; color: var(--on-ink); }
.callpanel__biz { color: var(--on-ink-muted); }
.callpanel__time { margin-left: auto; color: var(--on-ink); font-variant-numeric: tabular-nums; }
.wave { position: relative; display: flex; align-items: center; gap: 3px; height: 104px; padding: 0 16px; border-bottom: 1px solid var(--line-ink); background: linear-gradient(transparent calc(50% - .5px), var(--line-ink) calc(50% - .5px), var(--line-ink) calc(50% + .5px), transparent calc(50% + .5px)); }
.wave i { flex: 1; height: 6%; min-height: 3px; background: #3a413d; border-radius: 1px; transition: height .11s linear, background .25s; }
.wave.is-ai i { background: var(--signal); }
.wave.is-caller i { background: var(--on-ink); }
.wave__who { position: absolute; left: 16px; top: 8px; font: 700 .62rem var(--f-mono); letter-spacing: .12em; text-transform: uppercase; color: var(--on-ink-muted); }
.wave.is-ai .wave__who { color: var(--signal); }
.transcript { list-style: none; margin: 0; padding: 14px 16px; height: 232px; overflow: hidden; display: flex; flex-direction: column; justify-content: flex-end; gap: 10px; font-size: var(--t-sm); line-height: 1.45; }
.transcript li { display: grid; grid-template-columns: 58px 1fr; gap: 10px; animation: logIn .3s var(--ease); }
.transcript li > span { padding-top: 2px; font: 700 .62rem var(--f-mono); letter-spacing: .1em; text-transform: uppercase; color: var(--on-ink-muted); }
.transcript li.ai > span { color: var(--signal); }
.transcript li.caller p { color: var(--on-ink-muted); }
.captured { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; min-height: 56px; padding: 12px 16px 14px; border-top: 1px solid var(--line-ink); }
.captured > b { margin-right: 4px; font: 500 .62rem var(--f-mono); letter-spacing: .12em; text-transform: uppercase; color: var(--on-ink-muted); }
.captured span { font: 500 var(--t-xs) var(--f-mono); padding: 4px 9px; border-radius: 3px; background: var(--ink-3); color: var(--on-ink); animation: popIn .35s var(--spring); }
.captured span.win { background: var(--ok-bright); color: var(--ink); font-weight: 700; }
@media (max-width: 520px) { .callpanel__biz { display: none; } .transcript { height: 260px; } }

/* Inbound / outbound */
.dirs { display: grid; grid-template-columns: 1fr 120px 1fr; align-items: stretch; }
.dir { display: grid; gap: 18px; align-content: start; padding: clamp(20px, 3vw, 32px); background: var(--paper-2); border: 1.5px solid var(--line-strong); border-radius: var(--r); }
.dir--out { background: var(--ink); color: var(--on-ink); border-color: var(--ink); }
.dir__head { display: flex; justify-content: space-between; align-items: center; gap: 12px; }
.dir__head h3 { font-size: var(--t-xl); font-stretch: 118%; }
.dir__tag { font-size: var(--t-xs); text-transform: uppercase; letter-spacing: .1em; color: var(--muted); }
.dir--out .dir__tag { color: var(--signal); }
.dir ul { list-style: none; margin: 0; padding: 0; display: grid; }
.dir li { display: grid; grid-template-columns: 26px 1fr; gap: 12px; padding: 14px 0; border-top: 1px dashed var(--line-strong); }
.dir--out li { border-color: var(--line-ink); }
.dir li::before { content: "↙"; font: 700 1rem/1.4 var(--f-mono); color: var(--signal-deep); }
.dir--out li::before { content: "↗"; color: var(--signal); }
.dir li b { display: block; font-weight: 600; }
.dir li span { color: var(--muted); font-size: var(--t-sm); }
.dir--out li span { color: var(--on-ink-muted); }
.hub { position: relative; display: grid; place-items: center; }
.hub::before { content: ""; position: absolute; top: 0; bottom: 0; left: 50%; width: 2px; background: repeating-linear-gradient(var(--ink) 0 6px, transparent 6px 12px); background-size: 2px 24px; animation: dashDown .8s linear infinite; }
@keyframes dashDown { to { background-position: 0 24px; } }
.hub__phone { position: relative; z-index: 1; display: grid; place-items: center; width: 64px; height: 64px; background: var(--signal); border: 2px solid var(--ink); border-radius: 50%; box-shadow: 4px 4px 0 var(--ink); }
.hub__phone svg { width: 28px; height: 28px; fill: none; stroke: var(--ink); stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; animation: shake 2.4s ease-in-out infinite; }
.hub__phone::before, .hub__phone::after { content: ""; position: absolute; inset: -2px; border: 2px solid var(--signal); border-radius: 50%; animation: ringOut 2.4s var(--ease) infinite; }
.hub__phone::after { animation-delay: 1.2s; }
@keyframes ringOut { from { transform: scale(1); opacity: .8; } to { transform: scale(1.9); opacity: 0; } }
@keyframes shake { 0%, 70%, 100% { transform: none; } 75% { transform: rotate(-12deg); } 80% { transform: rotate(10deg); } 85% { transform: rotate(-8deg); } 90% { transform: rotate(6deg); } }
@media (max-width: 900px) {
  .dirs { grid-template-columns: 1fr; }
  .hub { height: 96px; }
}

/* Voice studio */
.studio { display: grid; grid-template-columns: 1fr 1.05fr; gap: clamp(32px, 6vw, 80px); align-items: center; }
.studio__copy { display: grid; gap: 22px; justify-items: start; }
.rules { list-style: none; margin: 0; padding: 0; display: grid; gap: 12px; }
.rules li { display: grid; grid-template-columns: 34px 1fr; gap: 12px; align-items: start; }
.rules b { display: grid; place-items: center; width: 34px; height: 34px; background: var(--ink); color: var(--signal); border-radius: var(--r); font: 700 var(--t-xs) var(--f-mono); }
.rules p { padding-top: 5px; }
.rules strong { font-weight: 600; }
.vcard { display: grid; gap: 18px; padding: clamp(20px, 3vw, 28px); background: var(--paper-2); border: 2px solid var(--ink); border-radius: 6px; box-shadow: 10px 10px 0 var(--ink); }
.vcard__id { display: flex; align-items: center; gap: 14px; }
.avatar { flex: none; display: flex; align-items: center; justify-content: center; gap: 3px; width: 56px; height: 56px; background: var(--ink); border-radius: 50%; }
.avatar i { width: 4px; height: 12px; background: var(--signal); border-radius: 2px; animation: eq 1s ease-in-out infinite; }
.avatar i:nth-child(2) { animation-delay: .15s; } .avatar i:nth-child(3) { animation-delay: .3s; } .avatar i:nth-child(4) { animation-delay: .45s; }
@keyframes eq { 50% { height: 26px; } }
.vcard__id b { display: block; font: 900 var(--t-xl)/1 var(--f-display); font-stretch: 125%; text-transform: uppercase; }
.vcard__id span { font-size: var(--t-xs); color: var(--muted); text-transform: uppercase; letter-spacing: .08em; }
.tones { display: flex; flex-wrap: wrap; gap: 8px; }
.tones .chip[aria-pressed="true"] { background: var(--ink); color: var(--on-ink); border-color: var(--ink); }
.greet { position: relative; min-height: 118px; padding: 18px 20px 18px 44px; background: #fff; border: 1.5px solid var(--line-strong); border-radius: var(--r); font-size: var(--t-lg); line-height: 1.45; }
.greet::before { content: "\201C"; position: absolute; left: 12px; top: 2px; font: 900 3rem/1 var(--f-display); color: var(--signal); }
.greet .caret { background: var(--ink); }
.knobs { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; }
.knob { display: grid; justify-items: center; gap: 6px; font-size: var(--t-xs); text-transform: uppercase; letter-spacing: .08em; color: var(--muted); }
.knob__dial { position: relative; width: 58px; height: 58px; border-radius: 50%; background: conic-gradient(from 225deg, var(--signal) 0deg, var(--signal) var(--v, 135deg), #cfd3cd var(--v, 135deg), #cfd3cd 270deg, transparent 270deg); display: grid; place-items: center; transition: --v .5s; }
.knob__dial::before { content: ""; position: absolute; inset: 7px; border-radius: 50%; background: var(--paper-2); border: 1.5px solid var(--ink); }
.knob__dial::after { content: ""; position: absolute; left: 50%; top: 10px; width: 2px; height: 16px; margin-left: -1px; background: var(--ink); transform-origin: 50% 19px; transform: rotate(calc(var(--v, 135deg) - 135deg)); transition: transform .5s var(--spring); }
.knob b { color: var(--ink); font-weight: 700; }
.vcard__foot { font-size: var(--t-xs); color: var(--muted); text-transform: uppercase; letter-spacing: .06em; }
@media (max-width: 900px) { .studio { grid-template-columns: 1fr; } }

/* After every call: report ticket */
.report { display: grid; grid-template-columns: 1fr 1fr; gap: clamp(32px, 6vw, 80px); align-items: center; }
.ticket { position: relative; margin: 0; padding: 26px 24px 22px; background: #fff; border: 1.5px solid var(--ink); border-radius: 4px; box-shadow: 8px 8px 0 var(--ink); font: 400 var(--t-sm)/1.5 var(--f-mono); transform: rotate(-1deg); }
.ticket::before { content: ""; position: absolute; left: 12px; right: 12px; top: -1.5px; height: 8px; background: radial-gradient(circle at 6px 0, var(--paper) 5px, transparent 5.5px) 0 0 / 16px 8px repeat-x; }
.ticket__head { display: flex; justify-content: space-between; gap: 12px; padding-bottom: 12px; border-bottom: 1.5px dashed var(--line-strong); text-transform: uppercase; letter-spacing: .08em; font-size: var(--t-xs); }
.ticket__head b { color: var(--signal-deep); }
.ticket dl { margin: 0; display: grid; grid-template-columns: auto 1fr; gap: 8px 16px; padding: 14px 0; border-bottom: 1.5px dashed var(--line-strong); }
.ticket dt { color: var(--muted); text-transform: uppercase; font-size: var(--t-xs); letter-spacing: .06em; padding-top: 2px; }
.ticket dd { margin: 0; }
.ticket dd.ok { color: var(--ok); font-weight: 700; }
.ticket__sum { padding-top: 14px; font-family: var(--f-body); font-size: var(--t-md); }
.ticket__sum b { display: block; font: 500 var(--t-xs) var(--f-mono); text-transform: uppercase; letter-spacing: .08em; color: var(--muted); margin-bottom: 4px; }
.outs { list-style: none; margin: 0; padding: 0; display: grid; gap: 12px; }
.outs li { display: grid; grid-template-columns: 44px 1fr; gap: 14px; align-items: center; padding: 14px 16px; background: var(--paper-2); border: 1.5px solid var(--line-strong); border-radius: var(--r); }
.outs .ico { width: 44px; height: 44px; padding: 9px; border: 1.5px solid var(--ink); border-radius: var(--r); background: var(--paper); }
.outs b { display: block; font-weight: 600; }
.outs span { color: var(--muted); font-size: var(--t-sm); }
@media (max-width: 900px) { .report { grid-template-columns: 1fr; } .ticket { max-width: 520px; } }

/* Guardrails (ink) */
.guards { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; }
.guard { display: grid; gap: 12px; align-content: start; padding: 22px; border: 1px solid var(--line-ink); border-radius: var(--r); background: var(--ink-2); }
.guard__no { font: 700 var(--t-xs) var(--f-mono); color: var(--signal); letter-spacing: .1em; }
.guard h3 { font-size: 1.1rem; }
.guard p { color: var(--on-ink-muted); font-size: var(--t-sm); }
@media (max-width: 1000px) { .guards { grid-template-columns: repeat(2, 1fr); } }
@media (max-width: 560px) { .guards { grid-template-columns: 1fr; } }

/* ---------- CONVERSATIONAL: unified inbox ---------- */
.inbox { display: grid; grid-template-columns: 196px 1fr; height: 460px; background: var(--ink); color: var(--on-ink); border: 2px solid var(--ink); border-radius: 6px; box-shadow: 10px 10px 0 var(--signal); overflow: hidden; opacity: 0; transform: translateY(24px); animation: consoleIn 1s var(--ease) .35s forwards; }
.inbox__list { display: flex; flex-direction: column; min-width: 0; border-right: 1px solid var(--line-ink); }
.inbox__head { display: flex; justify-content: space-between; align-items: center; gap: 8px; padding: 12px 14px; border-bottom: 1px solid var(--line-ink); font-size: var(--t-xs); text-transform: uppercase; letter-spacing: .08em; color: var(--on-ink-muted); }
.inbox__head b { color: var(--on-ink); font-weight: 500; font-variant-numeric: tabular-nums; }
.conv { position: relative; display: grid; gap: 4px; padding: 12px 14px; border-bottom: 1px solid var(--line-ink); transition: background .25s; min-width: 0; }
.conv.is-active { background: var(--ink-3); box-shadow: inset 3px 0 0 var(--signal); }
.conv.is-new::after { content: ""; position: absolute; right: 12px; top: 14px; width: 8px; height: 8px; border-radius: 50%; background: var(--signal); animation: blink 1s steps(1) infinite; }
.conv__top { display: flex; align-items: center; gap: 8px; font-size: var(--t-sm); font-weight: 600; min-width: 0; }
.conv small { overflow: hidden; white-space: nowrap; text-overflow: ellipsis; font-size: var(--t-xs); color: var(--on-ink-muted); }
.ch { flex: none; display: inline-flex; align-items: center; gap: 5px; padding: 2px 6px; border: 1px solid var(--line-ink); border-radius: 3px; font: 700 .6rem var(--f-mono); letter-spacing: .08em; color: var(--on-ink); }
.ch::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: var(--c, var(--signal)); }
.thread { display: flex; flex-direction: column; min-width: 0; }
.thread__head { display: flex; align-items: center; gap: 10px; padding: 11px 16px; border-bottom: 1px solid var(--line-ink); font-size: var(--t-sm); font-weight: 600; min-height: 46px; }
.thread__head .ok { margin-left: auto; font: 500 var(--t-xs) var(--f-mono); text-transform: uppercase; letter-spacing: .06em; }
.thread__body { flex: 1; display: flex; flex-direction: column; justify-content: flex-end; gap: 8px; padding: 16px; overflow: hidden; }
.msg { max-width: 84%; padding: 9px 13px; border-radius: 10px; font-size: var(--t-sm); line-height: 1.45; animation: bubbleIn .35s var(--spring); }
.msg--in { align-self: flex-start; background: var(--ink-3); border-bottom-left-radius: 2px; }
.msg--ai { align-self: flex-end; background: var(--signal); color: var(--ink); border-bottom-right-radius: 2px; font-weight: 500; }
.msg--note { align-self: center; max-width: none; padding: 4px 10px; background: transparent; border: 1px dashed var(--line-ink); color: var(--ok-bright); font: 500 var(--t-xs) var(--f-mono); text-transform: uppercase; letter-spacing: .06em; }
.thread__foot { display: flex; align-items: center; gap: 10px; padding: 10px 16px; border-top: 1px solid var(--line-ink); font: 500 var(--t-xs) var(--f-mono); text-transform: uppercase; letter-spacing: .06em; color: var(--on-ink-muted); }
.thread__foot span:last-child { margin-left: auto; padding: 5px 10px; border: 1px solid var(--line-ink); border-radius: 3px; color: var(--on-ink); }
@media (max-width: 640px) {
  .inbox { grid-template-columns: 1fr; grid-template-rows: auto 1fr; height: 520px; }
  .inbox__list { flex-direction: row; flex-wrap: wrap; gap: 6px; padding: 10px 12px; border-right: 0; border-bottom: 1px solid var(--line-ink); }
  .inbox__head { display: none; }
  .conv { padding: 6px 8px; border: 1px solid var(--line-ink); border-radius: 4px; }
  .conv small, .conv__name { display: none; }
  .conv.is-new::after { right: -3px; top: -3px; }
}

/* Channels */
.chans { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; }
.chan { display: grid; gap: 10px; align-content: start; padding: 22px; background: var(--paper-2); border: 1.5px solid var(--line-strong); border-radius: var(--r); transition: transform .2s var(--ease), box-shadow .2s var(--ease); }
.chan:hover, .chan.reveal.in:hover { transform: translate(-3px, -3px); box-shadow: var(--shadow-hard); transition-delay: 0s; }
.chan .ch { justify-self: start; color: var(--ink); border-color: var(--line-strong); font-size: .66rem; padding: 4px 8px; }
.chan h3 { font-size: 1.1rem; }
.chan p { color: var(--muted); font-size: var(--t-sm); }
@media (max-width: 960px) { .chans { grid-template-columns: repeat(2, 1fr); } }
@media (max-width: 560px) { .chans { grid-template-columns: 1fr; } }

/* Try it */
.try { display: grid; grid-template-columns: minmax(280px, 380px) 1fr; gap: clamp(32px, 6vw, 80px); align-items: center; }
.phone { display: flex; flex-direction: column; height: 560px; padding: 12px; background: var(--ink); border-radius: 30px; box-shadow: 10px 10px 0 var(--signal); }
.phone__screen { flex: 1; display: flex; flex-direction: column; overflow: hidden; background: var(--paper-2); border-radius: 20px; }
.phone__head { display: flex; align-items: center; gap: 10px; padding: 14px 16px; border-bottom: 1px solid var(--line); }
.phone__head .brand__mark { flex: none; width: 30px; height: 30px; box-shadow: 2px 2px 0 var(--ink); animation: none; }
.phone__head b { display: block; font-size: var(--t-sm); }
.phone__head span { font: 500 var(--t-xs) var(--f-mono); color: var(--ok); text-transform: uppercase; letter-spacing: .06em; }
.phone__body { flex: 1; display: flex; flex-direction: column; justify-content: flex-end; gap: 8px; padding: 14px; overflow: hidden; }
.phone .msg--in { background: #fff; border: 1px solid var(--line); color: var(--ink); }
.phone .msg--ai { background: var(--ink); color: var(--on-ink); }
.phone .msg--in.me { align-self: flex-end; background: var(--signal); border-color: var(--signal); color: var(--ink); border-bottom-right-radius: 2px; border-bottom-left-radius: 10px; }
.phone .msg--ai.them { align-self: flex-start; border-bottom-left-radius: 2px; border-bottom-right-radius: 10px; }
.phone .dots i { background: var(--muted); }
.try__side { display: grid; gap: 22px; justify-items: start; }
.asks { display: flex; flex-wrap: wrap; gap: 8px; }
.ask { min-height: 44px; padding: 0 16px; font: 500 var(--t-sm) var(--f-body); color: var(--ink); background: var(--paper-2); border: 1.5px solid var(--ink); border-radius: 999px; cursor: pointer; touch-action: manipulation; transition: transform .15s var(--ease), box-shadow .15s var(--ease), background .15s; }
.ask:hover { transform: translate(-2px, -2px); box-shadow: 3px 3px 0 var(--ink); }
.ask:disabled { opacity: .45; cursor: default; transform: none; box-shadow: none; }
.ask.used { background: var(--panel); }
.did { width: 100%; list-style: none; margin: 0; padding: 14px 16px; min-height: 150px; background: var(--ink); color: var(--on-ink-muted); border-radius: 6px; font: 400 var(--t-xs)/1.6 var(--f-mono); display: flex; flex-direction: column; justify-content: flex-end; gap: 4px; }
.did li { animation: logIn .3s var(--ease); }
.did li::before { content: "✓ "; color: var(--ok-bright); }
.did li.flag::before { content: "! "; color: var(--signal); }
.did li.idle::before { content: "› "; color: var(--on-ink-muted); }
.try__note { font-size: var(--t-xs); color: var(--muted); }
@media (max-width: 860px) { .try { grid-template-columns: 1fr; } .phone { height: 500px; max-width: 400px; width: 100%; } }

/* Trained on your business */
.kb { display: grid; grid-template-columns: 1fr 1.05fr; gap: clamp(32px, 6vw, 80px); align-items: center; }
.kb__copy { display: grid; gap: 22px; justify-items: start; }
.kbpanel { padding: clamp(18px, 3vw, 26px); background: var(--ink-2); border: 1px solid var(--line-ink); border-radius: 6px; box-shadow: 10px 10px 0 var(--signal); display: grid; gap: 14px; }
.kbpanel__head { display: flex; justify-content: space-between; gap: 12px; font-size: var(--t-xs); text-transform: uppercase; letter-spacing: .1em; color: var(--on-ink-muted); }
.kbrow { display: grid; grid-template-columns: 1fr 90px auto; gap: 14px; align-items: center; font-size: var(--t-sm); }
.kbrow__bar { height: 6px; background: #3a413d; border-radius: 3px; overflow: hidden; }
.kbrow__bar i { display: block; height: 100%; width: 0; background: var(--signal); transition: width .9s var(--ease); }
.kbrow.done .kbrow__bar i { width: 100%; background: var(--ok-bright); }
.kbrow__st { font: 500 var(--t-xs) var(--f-mono); text-transform: uppercase; color: var(--on-ink-muted); min-width: 58px; text-align: right; }
.kbrow.done .kbrow__st { color: var(--ok-bright); }
.kbpanel__ready { display: flex; align-items: center; gap: 10px; padding-top: 14px; border-top: 1px dashed var(--line-ink); font: 700 var(--t-sm) var(--f-mono); text-transform: uppercase; letter-spacing: .06em; color: var(--on-ink-muted); transition: color .3s; }
.kbpanel__ready i { width: 10px; height: 10px; border-radius: 50%; background: #3a413d; transition: background .3s; }
.kbpanel.ready .kbpanel__ready { color: var(--ok-bright); }
.kbpanel.ready .kbpanel__ready i { background: var(--ok-bright); animation: blink 1.6s ease-in-out infinite; }
@media (max-width: 900px) { .kb { grid-template-columns: 1fr; } }
@media (max-width: 420px) { .kbrow { grid-template-columns: 1fr auto; } .kbrow__bar { grid-column: 1 / -1; grid-row: 2; } }

/* Control */
.ctrl { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; }
@media (max-width: 1000px) { .ctrl { grid-template-columns: repeat(2, 1fr); } }
@media (max-width: 560px) { .ctrl { grid-template-columns: 1fr; } }

@media (prefers-reduced-motion: reduce) { .callpanel, .inbox { opacity: 1 !important; transform: none !important; } }
.cx .hero__title { font-size: clamp(2.2rem, 4vw, 3.8rem); }
/* Phones: question chips first, then the chat, then the log, so answers land in view */
@media (max-width: 860px) {
  .try { gap: 20px; }
  .try__side { display: contents; }
  .try .label { order: 1; justify-self: start; }
  .try h2 { order: 2; }
  .try .sec-sub { order: 3; }
  .try .asks { order: 4; }
  .try .phone { order: 5; height: 440px; }
  .try .did { order: 6; min-height: 0; }
  .try .try__note { order: 7; }
}